Policies

Thank you for visiting Ashe High Country Vacations, below is an overview of our rental polices. You are required to sign and return lease agreement before checking in to your rental property. Detailed information regarding polices, procedures and fees are included in the agreement. Please take the time to read the entire Vacation Rental Lease Agreement before making your reservation.

Pricing and Rates

All rates and pricing are subject to a non-refundable $40 reservation fee. We accept VISA, MasterCard, Discover, and Cashier’s Checks. If booking online charges at check out reflect the $40 reservation fee and $45 accidental rental damage insurance. If you prefer to post a refundable $250 security deposit in lieu of the insurance, the $45 fee will be removed when we process your reservation. For more information on the accidental rental damage insurance click here.

Payment

For reservations made more than 30 days prior to check in, if paying by credit card, the first payment will be collected at time the reservation is requested and confirmed. First payment includes ½ of base rent, processing fee and travel insurance. If paying by cashier’s check, the first payment is due within 10 days of reservation confirmation; if payment is not received within 10 days then reservation will be cancelled without notice. The remainder balance balance of your rent, security deposit or accidental rental damage insurance and taxes are due thirty (30) days prior to check-in. If the reservation is made within 30 days of check-in, the full amount is due upon reservation confirmation.

All Seasons Travel Plan

Offered through Travel Guard this insurance covers your trip investment if you must cancel or interrupt your trip for unforeseen circumstances such as sickness, injury, inclement weather, layoffs, mandatory evacuations and other covered reasons. We receive a portion of the cost for this program. To learn more about Travel Guard’s All Seasons Travel Plan or to get a detailed list of covered reasons please call Travel Guard 1-877-249-5367 and reference product #008573. Payment is due with your advance payment. You can purchase Travel Insurance anytime up until your reservation is paid in full. Once insurance premium is paid it is non-refundable. Read More.

Security Deposit

A $500 security deposit provided for in the Reservation Confirmation Document may be applied to actual damages caused by Tenant as permitted under the Tenant Security Deposit Act. In addition, Agent may deduct from the security deposit the amount of any unpaid long distance or per call telephone charges and cable television charges that are not specifically described in this agreement (including any addendum hereto) as being included with the Premises. Agent shall apply, account for, or refund Tenant’s security deposit within 45 days following the end of the tenancy. Payable with the balance of your rent 30 days prior to check in.

Accidental Rental Damage Insurance Plan (ARDI)

In lieu of posting a $500 security deposit you may opt to purchase ARDI. ARDI is an insurance plan that provides coverage for accidental damages to your vacation rental property during your stay. We receive a portion of the cost of this program. You can purchase ARDI for a flat non-refundable rate of $45 up to the time of check in. Payable with the balance of your rent 30 days prior to check in. For more information or questions regarding this insurance call Travel Guard 1-877-249-5376 and reference ARDI #007689. This charge is automatically added to your reservation when booking online. If you opt to post a $500 security deposit this fee will be removed when we charge your account. Read More.

Taxes

All rates and pricing are subject 7.75% North Carolina Sales Tax and local Occupancy Taxes which vary by property location (3% to 6%).

Check-In / Check-Out

Tenants who have paid in full and signed their rental agreement may check-in to their cabin after 4PM on the designated date of the confirmed reservation. In the event extensive cleaning is required from the previous tenant, we must have until 6 PM to complete it. Check-out time is 11 AM on the scheduled date of departure.

Early Check-In / Check-out Requests

You may check-in at 2 PM if available for an additional fee of $35. If available, you may check-out as late as 1 PM for an additional fee of $35. Neither fee is refundable if you change your mind. Neither early check-in nor late check-out can be guaranteed due to potential repair work or other unforeseen circumstances. You must call our office for this additional service, not available online.

Occupancy Rules

Maximum occupancy is stated in each property overview. Occupancy limits are determined by local health laws and should never be exceeded. Occupancy violations are a material breach of your lease agreement and may be grounds for an expedited eviction proceeding through the Vacation Rental Act of North Carolina.

Family-Only Policy

Ashe High Country Vacations maintains a Family-Only Policy, in that we do not accept reservations from sororities, fraternities, Spring-break parties, or any similar groups unless approved at time of reservation. You must be at least 24 years of age to reserve a rental property and sign this lease, and must also be resident at the property during the entire term of this lease. You must provide us with the number of people & vehicles in your party.

Cancellation

All cancellations MUST be received in writing. If you cancel or change your reservation, a fee of $50 and the reservation processing fee will be charged to your account. If you cancel your reservation, no refunds can be made until the property has been re-rented on a comparable basis and confirmed. If the property is not re-rented, your entire advance rent payment will be forfeited.

Furnishings

Each AHCV rental property comes equipped with the basic items needed for your comfort, including such items as kitchen appliances, dishes, flatware, glassware, towels, bed linens, blankets, pillows, furniture and lawn or patio furniture. In most cases, the following items will not be included: paper products and toiletries, cooling fans or childcare equipment.

Housekeeping Services

More detailed cleaning requirements are included in your check out instructions. Briefly, you are expected to leave your rental property in as good or better condition than which you found it. Failure to clean property as specified will result in a cleaning charge. In the kitchen, all eating, drinking, and cooking utensils and equipment are to be cleaned and returned to their proper locations in cabinets and drawers. Any linens/towels that come with the house should be washed, dried, and folded, and returned to their proper storage locations. If you would like the added convenience of having Housekeeping Service during your visit at a reasonable fee, please let us know.

Vehicles & Parking

The parking capacity at most of our vacation rental properties is usually the same as the number of bedrooms. For example, a 3-bedroom home generally has parking for 3 cars. Very few properties have room for more than 3 cars even if they are larger than 3 bedrooms. You may park only in designated gravel or paved parking areas. You are never allowed to drive or park on the grass.

Telephone Service

Telephone service is provided at most of our rental properties for local calls only unless otherwise stated.

Pets

Vacation properties designated as pet-friendly will allow only dogs, no exceptions, and the limit is two domestic house-broken dogs (no puppies).The non-refundable fee for pets is $50. (45-lb. limit). Be sure to inform us about your plan to bring pets when you make your reservations. The Pet Policy and Agreement must be signed and returned before check in instructions can be sent. Pets found in a non-pet home are grounds for eviction with no refund. Pets are absolutely never allowed in hot tubs, bathtubs, or showers.

No Smoking

We do not allow any smoking inside our vacation rental properties. Smoking is permitted only on outside porches, patios, and decks, and we ask that tenants dispose of cigarette and cigar ashes and butts in a clean and safe way.

Trash

Each Tenant is expected to use the property as if it were his/her own, leave it undamaged, clean and with all trash removed from property. Directions are posted in your rental property to the local county-run convenience center dumpsters that are open Monday to Saturday from 7 AM to 7 PM. If you are leaving on Sunday or a holiday, you may leave no more than two bags of trash in the kitchen area.

Grills & Grilling

If your rental property includes a gas or charcoal grill, you may use it in an area away from the home. Grilling is permitted only on properties that provide a grill, and you can only use the grill provided (i.e., do not bring your own grill). For charcoal grills, you must provide your own charcoal. Propane tanks are supplied.

Fireplaces

The housekeeping staff will remove ashes from fireplaces after your departure. Please do not build a fire the morning you are departing. Make sure all fires are extinguished before you leave the property or go to bed at night and that the damper is closed. In the case of gas-log fireplaces, leave the pilot light ON at all times.

Hot Tubs and Covers

Most of our rental properties include hot tubs, and these will be inspected both before and after your tenancy. If the hot tub at your rental property does not meet your standards, please call us when you check-in; unless we hear otherwise, we will assume the hot tub is acceptable to you. We expect you use it responsibly, any damages or malfunctions caused by your use will be charged to your account.

Wildlife and Insects

This is the rural countryside, and critters are an integral part of the country. On occasion, you might be visited by various representatives of the wild animal community. We like to think of them as "goodwill ambassadors." We do not make refunds if they decide to call on you during your stay.

Construction

New construction is a growing part of the NC Mountains, please be understanding of construction areas. Refunds or substitutions will not be permitted.

Refunds

Neither the property owner nor Ashe High Country Vacations will be responsible for any damages to your belongings due to malfunctioning appliances or equipment on the rental premises. If you find any items broken or in a state of disrepair, please report those to us immediately so we can have them repaired as soon as possible. Refunds of any rental fees are not possible as a result of mechanical failure of dishwashers, refrigerators, air conditioners, clothes washers or dryers, televisions, VCR or DVD players, hot tubs or similar appliances. Refunds are not possible for disruption of utilities such as electric power, water service, or cable television or computer services. You will be charged for any unnecessary maintenance calls you arrange for on your own without our prior permission.

Indemnification and Hold Harmless; Right of Entry; Assignment

Tenant agrees to indemnify and hold harmless Agent and the owner from and against any liability for personal injury or property damage sustained by any person (including Tenant's guests) as a result of any cause, unless caused by the negligent or willful act of Agent or the owner, or the failure of Agent or the owner to comply with the Vacation Rental Act. Tenant agrees that Agent, the owner or their respective representatives may enter the Premises during reasonable hours to inspect the Premises, to make such repairs, alterations or improvements thereto as Agent or owner may deem appropriate, or to show the Premises to prospective purchasers or tenants. Tenant shall not assign this Agreement or sublet the Premises in whole or part without the permission of Agent.

House Key

Five days before your arrival, we will email you with directions to the rental property and the entry code(s) you need for the lock box containing the house key(s). All keys must be returned to their original locations.

Lost and Found

Please be careful of your personal possessions. If you report a lost item, we will make every effort to find it and return it to you (at your expense), but we cannot take responsibility if it is not found. After 30 days, unclaimed found items will be donated to a local charity.

Tenants, Family, Guests and Agents agree to act in accordance with this agreement and all future reasonable rules and regulations.